Power Drop

1. All Sales Are Final

All purchases are final. We do not offer refunds, returns, or exchanges on any products or services.

2. Non-Refundable Items/Services

The following items/services are strictly non-refundable:

Digital products

Custom or personalized items

Sale or discounted items

Gift cards

Services already rendered

Downloaded or accessed content

3. Order Errors / Damaged Items

While refunds are not offered, we will assist with issues such as:

Incorrect items received

Damaged items received

Missing items in shipment

Customers must contact us within 48 hours of delivery with proof (photos or documentation).

Depending on the issue, we may provide a replacement or store credit at our discretion.

4. Cancellations

Orders cannot be canceled once payment is processed.

If you contact us immediately after placing the order, we may be able to assist—however, cancellation is not guaranteed.

5. Chargebacks

Unauthorized chargebacks will be disputed, as all customers must agree to this No Refund Policy at checkout before completing their purchase.

6. Contact Us

If you have any questions about this policy, please reach out to our email at theveilandvoice@gmail.com.

Standard Shipping Policy (Template)

1. Processing Time

Orders are processed within 1–3 business days after payment is received.

Orders are not processed on weekends or holidays.

If we experience a high volume of orders, processing times may be slightly delayed. Should any significant delay occur, we will notify you by email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Typical delivery estimates:

Standard Shipping: 3–7 business days

Expedited Shipping: 2–3 business days

Overnight Shipping: 1 business day

Delivery delays can occasionally occur due to weather, carrier issues, or other factors outside our control.

3. Shipment Confirmation & Tracking

You will receive a shipment confirmation email with tracking information once your order has shipped.

Tracking details may take up to 24 hours to update.

4. Shipping Carriers

We partner with major carriers such as:

USPS

UPS

FedEx

DHL (for international shipments)

5. Domestic Shipping

Standard shipping is available to all U.S. addresses, including PO boxes and APO/FPO/DPO addresses (carrier restrictions may apply).

6. International Shipping

International shipping availability and rates vary by destination.

Customers are responsible for customs fees, duties, taxes, and any additional charges imposed by the destination country.

Delivery times for international shipments typically range from 7–21 business days, depending on the location and customs processing.

7. Damaged or Lost Packages

We are not responsible for packages damaged or lost during shipping.

If your order arrives damaged, please contact the carrier directly to file a claim.

We’re happy to assist with documentation if needed.

8. Address Accuracy

Customers are responsible for providing accurate shipping information.

If a package is returned due to an incorrect or incomplete address, the customer may be responsible for reshipping costs.

9. Order Changes

Shipping address changes cannot be made once the order has been processed.

Please contact us as soon as possible after placing your order if a correction is needed.

10. Contact Us

If you have any questions about this Shipping Policy, please email us at theveilandvoice@gmail.com.