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Minimalist Tote Bag
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1. All Sales Are Final
All purchases are final. We do not offer refunds, returns, or exchanges on any products or services.
2. Non-Refundable Items/Services
The following items/services are strictly non-refundable:
Digital products
Custom or personalized items
Sale or discounted items
Gift cards
Services already rendered
Downloaded or accessed content
3. Order Errors / Damaged Items
While refunds are not offered, we will assist with issues such as:
Incorrect items received
Damaged items received
Missing items in shipment
Customers must contact us within 48 hours of delivery with proof (photos or documentation).
Depending on the issue, we may provide a replacement or store credit at our discretion.
4. Cancellations
Orders cannot be canceled once payment is processed.
If you contact us immediately after placing the order, we may be able to assist—however, cancellation is not guaranteed.
5. Chargebacks
Unauthorized chargebacks will be disputed, as all customers must agree to this No Refund Policy at checkout before completing their purchase.
6. Contact Us
If you have any questions about this policy, please reach out to our email at theveilandvoice@gmail.com.
Standard Shipping Policy (Template)
1. Processing Time
Orders are processed within 1–3 business days after payment is received.
Orders are not processed on weekends or holidays.
If we experience a high volume of orders, processing times may be slightly delayed. Should any significant delay occur, we will notify you by email.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Typical delivery estimates:
Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
Overnight Shipping: 1 business day
Delivery delays can occasionally occur due to weather, carrier issues, or other factors outside our control.
3. Shipment Confirmation & Tracking
You will receive a shipment confirmation email with tracking information once your order has shipped.
Tracking details may take up to 24 hours to update.
4. Shipping Carriers
We partner with major carriers such as:
USPS
UPS
FedEx
DHL (for international shipments)
5. Domestic Shipping
Standard shipping is available to all U.S. addresses, including PO boxes and APO/FPO/DPO addresses (carrier restrictions may apply).
6. International Shipping
International shipping availability and rates vary by destination.
Customers are responsible for customs fees, duties, taxes, and any additional charges imposed by the destination country.
Delivery times for international shipments typically range from 7–21 business days, depending on the location and customs processing.
7. Damaged or Lost Packages
We are not responsible for packages damaged or lost during shipping.
If your order arrives damaged, please contact the carrier directly to file a claim.
We’re happy to assist with documentation if needed.
8. Address Accuracy
Customers are responsible for providing accurate shipping information.
If a package is returned due to an incorrect or incomplete address, the customer may be responsible for reshipping costs.
9. Order Changes
Shipping address changes cannot be made once the order has been processed.
Please contact us as soon as possible after placing your order if a correction is needed.
10. Contact Us
If you have any questions about this Shipping Policy, please email us at theveilandvoice@gmail.com.